FAQ

About the candles

Our candles are a blend of apricot and coconut soy wax. This creamy white wax is all natural, vegan, gluten free, toxin free, paraben free, phthalate free, and responsibly sourced. Our fragrances are phthalate free and paraben free, products made this way have been proven to reduce health risks and be better for the immune system. We use wooden wicks because of their ability to create a fast melt pool which ensures a greater scent throw for the candles. In addition, wooden wicks create very little carbon build-up, sooting, and debris. 

Our candles are designed not to take up space in your home decor. While they quietly crackle and have high scent throw, their clean minimal appearance is  absent of branding. The name of every candle is included on the bottom the vessel along with information for re-ordering. 

All candles are hand poured in Austin, TX. 

What if I don't like the item?
Merchandise refunds are offered up to 10 days after the delivery confirmation date. 

Instead of returning items you can contact us for a full refund. Why? Returns are counter to our company's sustainability efforts as every return has a carbon footprint. 

To start the refund process, you can contact us at info@shoplavlux.com. Please email us what went wrong and send any applicable pictures. Upon receipt we will give you your money back in full. Then, if possible you can donate your product to a local charity or recycle it. 

You can always contact us with questions at info@shoplavlux.com .


Exceptions / non-refundable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), please get in touch if you have questions or concerns about your specific item.


Refunds
We will notify you once we’ve approved your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

What if my item arrived damaged?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How does shipping work?
We offer free shipping for all orders over $50.00 shipping to destinations in the United States. Shipping for U.S orders under $50.00 and all International order shipping is offered at a flat rate. 

All customers will be provided a tracking number for their shipment upon the order being fulfilled. Please allow up to 2-4 weeks for delivery on select items. 

Have other questions?

Please feel free to reach out to us with questions at info@shoplavlux.com.