Refund policy

Merchandise refunds are offered up to 10 days after the delivery confirmation date. 

Instead of returning items, you can contact us for a full refund. Why? Returns are counter to our company's sustainability efforts as every return has a carbon footprint. 

To start the refund process, you can contact us at ash.holloway1203@gmail.com. Please email us what went wrong and send any applicable pictures. Upon receipt we will give you your money back in full. Then, if possible you can donate your product to a local charity or recycle it. 

You can always contact us with questions at ash.holloway1203@gmail.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve approved your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.